Frequently Asked Questions
Everything you need to know about upgrading your home's kitchen and bathroom fixtures.
How long will it take for my plumbing fixtures to arrive?
Standard shipping typically takes 3 to 7 business days. For oversized items like bathtubs or vanities, freight shipping may take 7 to 14 business days depending on your location.
What is your return policy for installed items?
For safety and hygiene reasons, we cannot accept returns on items that have already been installed. Please inspect all products for damage or defects before beginning installation.
Do your faucets come with a manufacturer warranty?
Yes, all our fixtures are sourced from authorized distributors and include full manufacturer warranties, which typically cover finish and mechanical parts for a specified period.
Do you offer professional installation services?
Tuck Plumbing Fixtures is a retailer only. While we do not provide installation, we recommend hiring a licensed plumber to ensure your products are installed according to local building codes.
What should I do if my porcelain item arrives broken?
Please inspect your delivery immediately. If an item arrives damaged, contact our support team within 48 hours with photos of the damage and the packaging to initiate a free replacement.
Are the finishes consistent across different brands?
Finishes like 'Brushed Gold' or 'Oil Rubbed Bronze' can vary between manufacturers. We recommend purchasing fixtures from the same collection or brand to ensure a perfect color match.